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Frequently Asked Questions
Will I Get a Personal Stream of My Loremaster Service?
Of course! We will send you a link to the personal stream every time our player starts his leveling session.
Can I Play On My Account During the Service?
Sure, you can. You can log on to your account if the stream link is inactive or the stream is offline. However, we strongly advise double-checking with our support staff before you do so. This will help us to track your order accurately.
Your Player Is on My Account but I Really Want to Log In. Can You Log out and Continue Later?
Our players will log off at your request and resume the service when you let them. However, this might affect the ETA for this service.
How long will it take to start my order?
For the most part, we can appoint a player within 60 minutes from the moment of purchase. However, if your order is unusual, searching for a player that can complete it may add some additional lag to the start time.
What if you miss the deadline for my service?
In this case, we will refund you for the part we haven’t finished. The amount of the refund will be deduced by subtracting 12% for each achievement that was unfinished by the deadline.
The completion deadlines may be postponed by us only in the following cases:
- In-game servers are down for a noticeable period, or there is a long queue to log into the realm your character is on;
- The customer hasn’t provided us with the data required or the possibility of accessing your account for a noticeable time. This includes sending any additional codes you may receive after the boost had started, but before it is finished, to our representative at his request, re-activating your subscription if it expires before the boost has been completed;
- The quality of connection to the game servers does not allow for a viable way to progress the boost.
